Client Support

We will deliver the products to the delivery address that you indicated when placing the order.

Products purchased via this website may only be delivered within the United Kingdom.

Any delivery address located outside of these countries will be refused during the ordering procedure.

For other countries, please contact our Customer Service.

Delivery terms and conditions are displayed under the 'delivery and returns' section on each product page.

We offer standard shipping for all products.

Shipping options may vary depending on the country.

Shipping information is displayed on the product page and during the checkout process.

We invite you to contact our Customer Service as soon as possible. Once the parcel has been shipped, it will no longer be possible to modify the delivery address.

Delvaux pays particular attention when preparing each order to ensure the product is delivered in new condition.

If for any reason you have received a product with a defect or damage, please contact our Customer Service as soon as possible.

We take great care in preparing your order. Our bags and accessories are always delivered in their protective dustbag and accompanied by their certificate of authenticity and care instructions. They will be sent to you in an elegant box decorated with a ribbon. This refined box is then placed in a neutral parcel to keep it safe until your precious companion is in your hands.